Q1:What should I do if I don’t know how to install the copier after receiving it?
A1:We have professional technical team offer online videos to show you how to assemble the copier.
Q2:Warranty & After-sales
A2:Warranty is completely follow Ricoh official standards The routine after-sales service is by video tutoring and express delivery of spare parts; For core distributor we can help train technical engineers, and for concentrated areas the agents can apply for Kolit engineers for door to door services.
Q3:How about getting samples from you?
A3:We will send you the samples after we received the cost for samples. The buyer shall pay for the shipping.
Q4:Can I visit your factory?
A4:Of course! Welcome to visit our toner cartridge factory and remanufacturing factory.
Q5:Packing & shipment
A5:Packaging standard is made as per the original manufacturer, and delivery is based on customer requirements; it will follow Kolit methods if no specific requirements
Q6:What if I receive a damaged package?
A6:When you receive your package for the first time, please inspect it in person for any damage. If there is damage, please take pictures and videos on the spot and contact us immediately.